Shipping policy

SHIPPING POLICY

Last Updated: [22-07-26]

At DORKEY CHAINZ, we know you’re excited to receive your new Chainz. We’re committed to processing every order carefully and keeping you informed every step of the way.


Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during busy periods, promotional events, holidays, or where additional order verification is required.

Business days exclude weekends and public holidays.


Shipping Times

Delivery estimates are provided at checkout where available.

Estimated delivery times are guidelines only and begin once your order has been dispatched, not when it is placed.

Actual delivery times may vary depending on:

  • Delivery location
  • Carrier delays
  • Weather conditions
  • Customs processing
  • Peak shopping periods
  • Other circumstances outside of our reasonable control

We are unable to guarantee specific delivery dates.


Shipping Costs

Shipping costs are calculated during checkout and displayed before payment is completed.

From time to time we may offer free shipping promotions. Any applicable conditions will be displayed on our website.


Order Tracking

Where tracking is available, you’ll receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Tracking updates are provided by the shipping carrier and may take time to appear after dispatch.


International Shipping

We currently ship to selected countries.

International orders may be subject to customs duties, import taxes or additional charges imposed by your local customs authority.

These charges are the responsibility of the customer.

Customs procedures may also result in delivery delays that are outside of our control.


Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

We cannot accept responsibility for orders delayed, lost or returned due to incorrect or incomplete shipping information provided at checkout.

If you notice an error, please contact us as soon as possible. While we’ll do our best to assist, we cannot guarantee changes can be made once an order has entered processing.


Lost or Delayed Deliveries

If your order appears to be significantly delayed, please contact us and we’ll work with the shipping carrier to investigate where appropriate.

Please note that delays caused by shipping carriers, customs authorities or circumstances beyond our reasonable control do not automatically qualify for refunds or compensation.


Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Where possible, include:

  • Your order number
  • Photographs of the item
  • Photographs of the packaging

This helps us investigate and resolve the issue as quickly as possible.


Multiple Shipments

Where necessary, orders containing multiple items may be dispatched separately.

If this happens, you’ll receive separate shipping confirmations where applicable.


Refused or Unclaimed Deliveries

If an order is refused, unclaimed, or returned to us by the carrier, we may deduct any shipping costs or other charges incurred before issuing any applicable refund, where permitted by law.


Contact Us

If you have any questions regarding shipping, please contact us:

Email: dorkeychainz@outlook.com

We’ll do our best to respond as quickly as possible.